Hobbyking Warranty Claim

...it works but

I recently lodged my first warranty claim against Hobbyking and, seeing as the correct way of doing it is not obvious (no, it's not through the "Contact Us" link, even if you check the "Warranty" box), I thought I'd share this "how-to" guide from Hobbyking with anyone who needs this info.

Access to RMA 2 Other Returns.

1. Once logged in, click the username
2. Then click Check;
3. Once the Check is clicked, the page will be directed to the customer's order list, then click Apply/View;
**Apply/View option only appears for posted orders or orders that have been shipped.
4. Once Apply/View has been clicked, the page will be directed to RMA List for Order Page for No Fuss Returns and Other Returns options.

Other Returns: Wrong Items Received and Faulty/Broken Items

1. Select the reason or type of return;
2. Then fill in the required field, click the box if the statement is related and appropriate with the claim;
3. Continue to select the required information: 2 confirmations must be checked, the item related to the warranty claim, quantity and reason for return must be selected or specified;
4. Select the Action Requested. Repacking Fee may only be applied once the parcel is not in a good condition when received;
5. Also indicate the Action In Case Invalid or in case the claim is valid;

While the process does work, don't expect a quick turnaround. I submitted a claim over a month ago and Hobbyking's still waiting for a replacement part to be sent to them...